edoc Support
- Create a support ticket in the edoc Customer Portal
- Service packages tailored to your needs
- Manuals, knowledge base, troubleshooting, and more
Open support ticket Product documentation Start Remote Support
Everything at a glance – your edoc Customer Portal
Whether you need quick technical assistance, help with more complex issues, or have project-related questions, you can contact us directly through the edoc Customer Portal.
Our trained support team will handle your requests efficiently, systematically, and professionally.
In the edoc Customer Portal, you can manage all your support and project requests in one place. Track the status of your tickets and access them anytime—even on the go. The modern, intuitive web interface makes it easier than ever to stay in control.
Less effort, more transparency, and smooth communication – that’s support made simple.
Do you prefer email? No problem. Your replies to existing tickets are automatically synced with the portal and processed there.
Stay connected wherever you are – access and manage your requests on the go.
Clean, intuitive, and user-friendly – for a seamless support experience.
Skip extra logins. Simply sign in securely with your existing Microsoft account.
Whether you’re facing a technical issue or planning a new project, you can easily submit your request via the edoc Customer Portal.
edoc Docs Center
Looking for software manuals or the latest release notes? The edoc Docs Center gives you open access to all documentation for our software solutions. Clearly structured, always up to date, and publicly available.
Frequently Asked Questions
Do you have questions about our solutions? The edoc Knowledge Base provides clear, concise answers to common questions, along with practical tips, troubleshooting guides, special-case solutions, and best practices.
Quick Support via TeamViewer
Need immediate assistance? Start a remote support session via TeamViewer, so our support team can access your system directly and provide fast, effective assistance.
Can’t find the help you need?
Send us your inquiry by email or give us a call — we’ll be happy to assist.
Email: support(at)edoc.de
Phone: +49 2254 9643 700
| Service Package | Telephone availability |
|---|---|
| Essential Support | Monday to Friday, 8:00 a.m.–5:00 p.m. (CET), except on public holidays in North Rhine-Westphalia (Hotline available only for existing tickets or system outages) |
| Advanced Care | Monday to Friday, 7:00 a.m.–5:00 p.m. (CET), except on public holidays in North Rhine-Westphalia |
| Private Cloud Care | Monday to Friday, 7:00 a.m.–5:00 p.m. (CET), except on public holidays in North Rhine-Westphalia |
For many years, we’ve valued the trusting, cooperative partnership with the edoc support team — always on equal footing and focused on continuous improvement.
Barbara Hentschel, Consultant IT Applications, August Faller GmbH & Co. KG
Choose the right service package for your business
Our support is designed around your needs. With Essential Support, Advanced Care, and Private Cloud Care, you’ll always get the right level of assistance.
Whether you require basic help, proactive support, or comprehensive cloud management, we’ve got you covered.
Essential Support*
Perfect for companies that need quick help with basic issues. Ideal if you have your own IT team and require support in urgent cases.
*Included in all maintenance and/or subscription contracts.
Advanced Care
For businesses that want proactive support and faster response times. Extended service hours and edoc system monitoring help reduce risks and improve performance.
Private Cloud Care
For companies that rely on a secure, high-availability cloud solution without managing infrastructure themselves. Includes full cloud management and support by edoc.
We are here for you personally!