edoc support

First aid without the pain

We won’t leave you to fend for yourself: The edoc support team can be easily reached at any time via the edoc customer portal. Simply create a ticket – and we’ll sort the rest. You can check the support status of your query at any time. And the solution will generally be quick to implement, for example, directly on your PC using TeamViewer.

Eine Frau und ein Mann der edoc Solutions AG unterhalten sich im Flur über Ideen zur Prozessoptimierung

Start TeamViewer QuickSupport now for rapid troubleshooting. There’s no need to install any software.

Start remote support

Register here in the edoc customer portal.

You can create new support tickets, follow up and process open tickets and close resolved tickets all via our customer portal. This enables you to actively participate in the support process. You’ll know the exact status of your problem at all times and when you can expect it to be resolved. Are you interested? If so, register now! And also benefit from full access to our product portal with a wealth of useful information.

To the edoc customer portal

Other ways to contact us

edoc support hotline

+49 2254 9643 700
Monday to Friday, 8:00 – 17:00 (except on public holidays in North Rhine-Westphalia) 


edoc support by e-mail

The more information you can give us about your problem in your e-mail, the faster and more specifically we can help you.

The support from edoc is among the best provided by any software manufacturer that we work with! Always friendly, always competent.

Johannes Thomas, Head of Finance, Controlling and IT at Fried Kunststofftechnik GmbH

We can be your IT department: edoc managed services

Every edoc solution is automatically accompanied by a software maintenance contract. Within this framework, we provide dedicated support for all questions and problems that arise in connection with your application. Moreover, with edoc managed services, we take a proactive approach in making sure that your ECM system runs perfectly at all times. Choose from three different service levels, from regular maintenance to the full managed service. We will be happy to advise you!

Go to edoc managed services

Vier edoc Solutions AG Mitarbeiter:innen sprechen am Besprechungstisch über ECM für digitale Eingangsrechnungsverarbeitung