Managed Services
- Professional IT support
- Proactive monitoring and maintenance
- Scalable service models
IT Support for your business operations
IT systems are the foundation of every company. They are essential for daily operations — but managing them demands time, resources, and specialized expertise. Many businesses simply don’t have the internal capacity to handle it all. That’s where our Managed Services come in.
With Managed Services, you outsource defined IT tasks to a specialized provider – reliably, consistently, and under predictable conditions. Instead of reactive, one-off support, we provide continuous management of your IT systems. We handle operations, maintenance, support, and ongoing development – whether for entire systems or individual applications – so you can focus on what matters most: your core business. Our packages are designed to scale with your needs, whether you require essential support, proactive system care, or a fully managed cloud solution. With our flexible service models, you’ll always get exactly the level of support your business requires — at predictable, transparent costs.
More availability. Less effort. Clear benefits.
With edoc Managed Services, you are not just investing in technology – you are gaining direct access to our team’s expertise. You benefit from proven processes while maintaining full control of your systems without having to manage every detail yourself.
From timely updates and patches to full-service system management, our dedicated experts deliver everything an in-house IT department provides — and more. Whether you need support for a single application, such as digital invoice processing, or for your entire ECM system, we’ve got you covered.
Managed Services – your upgrade to a future-ready IT.
Why Managed Services? Because your resources are needed elsewhere.
IT departments today face enormous pressure. Skill shortages, growing security demands, and increasingly complex system landscapes often lead to project delays or daily bottlenecks. Managed Services give your teams room to breathe:
Ease the workload, we handle support, maintenance, and system operations.
Reduce downtime and risks, our proactive monitoring prevents issues before they occur.
A dedicated expert is your assigned contact and ensures fast, efficient resolution.
Gain cost predictability with transparent, clearly defined service packages.
Stay agile with scalable services that adapt to your company’s needs, whether you're growing, restructuring, or reallocating resources.
Choose the right package for your business
Our service and support scale with your needs. With three flexible packages – Essential Support, Advanced Care, and Private Cloud Care – you get exactly the level of support your business requires. From basic support to proactive system care to fully managed cloud operations – we deliver dependable IT support at every level.
Essential Support*
For businesses with in-house IT that need occasional assistance. Get dependable support for system outages or performance issues, without worrying about unexpected extra costs. Quick support when it matters most.
*Service included in all maintenance and/or subscription contracts.
Advanced Care
For businesses with internal IT resources that want proactive support without full outsourcing. Benefit from extended service hours and proactive monitoring by edoc to prevent potential incidents. Ideal if you want faster response times and reduced system risks while maintaining internal IT control.
Private Cloud Care
The all-in-one package for companies that require a secure, highly available cloud environment with minimal operational effort. edoc manages, maintains, and secures your entire cloud infrastructure. Perfect for businesses lacking internal IT resources or needing to free them up for other priorities.
Do you need personal advice?
We’ll help you select the right package and find the best solution for your unique requirements. Let’s talk – our experts are ready to support you with tailored guidance and proven expertise.
edoc Docs Center
Looking for software manuals or the latest release notes? The edoc Docs Center gives you open access to all documentation for our software solutions. Clearly structured, always up to date, and publicly available.
Frequently Asked Questions
Do you have questions about our solutions? The edoc Knowledge Base offers clear, concise answers to common questions, along with practical tips, troubleshooting guides, special-case solutions, and best practices.
Quick Support via TeamViewer
Need immediate assistance? Start a remote support session via TeamViewer so our support team can access your system directly and provide efficient help.
Answers to Your Questions
Managed Services is a service model where IT support and management are provided by an external partner. Different service packages are available to give businesses the level of support they need.
We offer three flexible service packages:
- Essential Support*
- Advanced Care
- Private Cloud Care
*Service included in all maintenance and/or subscription contracts.
- Reduced IT downtime through proactive monitoring
- Cost efficiency with predictable pricing
- Enhanced security through continuous updates and maintenance
- Greater scalability through flexible service options
- Personalized, expert support
You can contact us directly for a consultation. We’ll help you choose the best package for your company. We'll support implementation and assist you in day-to-day operations.
Depending on your selected package, you’ll have access to different support options. Our experts are available to resolve issues within the defined service hours.
Yes, our packages are flexible and can be tailored your company’s specific requirements.
Your SDM serves as your primary point of contact for all Managed Services-related matters and acts as your operational project lead. The SDM oversees your IT environment and related processes, coordinates support cases, manages updates, and ensures smooth operations.
Your Service Delivery Manager conducts regular review meetings to assess system performance and discuss any issues or optimization opportunities.
Typical discussion points include:
- Resource availability
- Opportunities and risks related to software updates
- Potential areas for optimization
When you choose edoc Private Cloud, we migrate your existing environment to a dedicated, secure cloud environment hosted within our isolated tenant. Your systems can reside in Western Europe, or exclusively in Germany, upon request.
A permanent, secure VPN connection ensures seamless integration with your existing IT infrastructure. You can continue using your customized on-premises processes in the cloud without restrictions.
edoc handles both software and infrastructure operations—so you can focus on your core business.
edoc Private Cloud meets the highest security standards. Your data is encrypted during transmission and storage, ensuring full compliance with data protection regulations and industry best practices.
We are here for you personally!